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TD Securities
 
 
 
 

Frequently Asked Questions

Having difficulty using TDFX? Please review our comprehensive list of frequently asked questions below:

 

Who can use TDFX?

TDFX is a service offered to small business, commercial and corporate clients with a TD Securities banking relationship.

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Do I still have access to my FX trader?

Yes. TDFX is an alternative delivery channel intended to complement the quality of service that your TD Securities trader currently provides.

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Can I trade on behalf of more than one company?

Yes. TDFX provides you with the ability to trade on behalf of multiple companies with a single user ID and password.

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Can more than one person trade on behalf of my company?

Yes. Signing officers of the company have the option to designate whomever they wish to have access to TDFX. Each user is given their own user ID and password.

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How much does it cost to use TDFX?

There is no charge to use this service.

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How do I get started?

Speak to your FX Trader to find out if you qualify to trade online. If you qualify, your trader will process a request to set you up on TDFX. You will receive an email notification from TDFX when you have been activated.

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How do I sign in to TDFX?

Upon receipt of your application, a temporary password will be forwarded to your email account. Please contact your FX trader for your User ID.

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Am I committed to the trade when I request a rate?

No. When a rate is requested you have a window of time before making your final decision to accept or reject the trade.

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Can I use multiple settlement instructions?

Yes. You continue to have access to the same functionality you have through your FX trader, including the ability to select from multiple settlement instructions, which includes wire payments.

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What are the minimum system requirements?

Recommended Specifications

  • Best viewed using 1024 x 768 resolution

Browser Requirements

  • Mozilla Firefox
  • Google Chrome
  • Internet Explorer 8 (or higher)
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What are the password requirements?

When you sign into TDFX for the first time, you will be asked to change your temporary password. Passwords are case sensitive and must be a minimum of six characters.

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How can I get assistance, if required?
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How can I contact my FX trading desk?

The phone number for your FX trader is available on the Welcome tab.

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December 14, 2017
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