Secrets to Customer Centricity and Elite Storytelling with Consello

Jan. 31, 2025

This episode features Mindy Grossman, Partner & Vice Chair of Consello, and Janey Whiteside, Partner & Chief Growth Officer of Consello. These executive leaders with experience across multiple consumer sectors share secrets for achieving customer centricity and discuss the need for calculated risk taking to drive successful transformation. We also explore how retailers can get ahead of evolving customer needs.

Chapters:
2:00 Secrets to Successful Execution
5:05 Defining Today's Customer Trends
6:28 Brand Storytelling, Differentiation and Relevance
11:29 Balancing Customer Touchpoints
13:24 Key Components to the Next Great Retail Model
15:20 Evolution of Community Retail
20:00 The Future of Brand Partnerships
25:25 Critical Components to Loyalty Programs
29:00 Evolution of Social Selling
35:00 Underappreciated Artificial Intelligence
42:00 Key Themes for 2025
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This podcast was recorded on December 17, 2025.


Portrait of Oliver Chen, CFA

Retail & Luxury Analyst, TD Cowen

Portrait of Oliver Chen, CFA


Retail & Luxury Analyst, TD Cowen

Portrait of Oliver Chen, CFA


Retail & Luxury Analyst, TD Cowen

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